FAQ

PLEASE NOTE - Due to a futher fuel surcharge increase from our delivery agents we have had no option to increase our shipping charges.

We offer a standard shipping fee of £8.50 to each order. Due to increasing costs we are unable to offer free shipping on orders over a certain amount at this time. We hope this will change again and we can offer free delivery in the near future.

Please select Islands & Scottish Islands if you are in that area to avoid any delays to your order

We currently use APC as our courier. Unfortunately we are unable to specify an exact day or time of delivery. If you are not in when we try to deliver, then a card will be left through your door and your parcel will be left at your local depot for you to arrange a more convenient delivery day OR if you have a safe place where you would like your parcel leaving please let us know by leaving a note for us on checkout. A tracking link will be sent to you once your order has been processed which you can enter on the APC website to track your parcel. Usually you can see an ETA 2 hour delivery window once you have entered your information.

Please allow extra time during bank holiday weekends. Please note we are no longer offering designated delivery days or Saturday delivery.

Some times things go wrong like a smashed or missing parcel. We keep an eye on your parcels to check on their journey so in case of a missing/smashed parcel we can send out a replacement ASAP and apologise for any delays in this case. But if you have any concerns on your parcel please get in touch.

Use the notes section on the checkout for delivery information. 

As our online store & inventory is now run from Ambleside, click & collect is only available from this store.

Should you wish to collect from Cockermouth please contact us first.

Collection during our opening hours once you have recieved the ’ready for pickup’ email. Up to date opening hours are found on our google pages.

Please email us on shop@beergb.com or call one of the shops during shop opening times and we'll be happy to assist.