FAQ

Bundle's

Unfortunately when ordering multiple bundles, gift packs or mixed boxes in one order we cannot ship them in separate boxes due to increased shipping and packaging costs. If you would like them in separate boxes you will need to place a separate order.


Packaging

On occasion we will reuse packaging from our deliveries.

We have been hit with another significant increase in our shipping costs and packaging costs. We have no choice to increase our shipping charges otherwise it would not make sense to carry on selling online. We never make profit from our shipping & packaging costs.

We have tried other 'cheaper' couriers and have found that we have more breakages with them. APC offer a better liquid service on glass bottles etc.

Shipping Charges Sept 2024

Mainland orders under £40 - £11.

Mainland orders over £40 - £9.75

Isle of Wight/Isle of Man/ Channel Island/Islands £28

Scotland not including Island & Highlands orders over £40 - £10.50

Scotland not including Island & Highlands orders under £40 - £11.50

Scotland Highlands/Islands £20 (AB10-16, AB21-25, AB31-32, AB39, AB41 AB51-52, IV1-20 IV30-32, IV36, IV63, PH3-13, PH15-26, PA21-33, FK7-21, KY99, DD10-11)

The following postcodes are subject to a 2 - 5 days service (AB30-38, AB42-45, AB53-56, DD8-9, IV21-28, IV40, IV52-54, PA34-40, PH30-41, PH49-50, KW1-14, PA80)

Please select the correct shipping option for your area to avoid any delays

Please where possible leave a safe place option. Our delivery agent will attempt delivery twice if you haven't left any safe place information then a redelivery fee of £8 is due before delivery can then attempted again.

We always aim to ship your parcels as soon as possible but please allow up to 5 working days for your order. If you have not received your delivery within 5 working days of your order being taken, and you have we haven’t been in touch to advise of a shipping issue then please contact us on 015394 22290 or email us shop@beergb.com

We currently use APC as our courier. Unfortunately we are unable to specify an exact day or time of delivery. If you are not in when we try to deliver, then a card will be left through your door and your parcel will be left at your local depot for you to arrange a more convenient delivery day OR if you have a safe place where you would like your parcel leaving please let us know by leaving a note for us on checkout. A tracking link will be sent to you once your order has been processed which you can enter on the APC website to track your parcel. Usually you can see an ETA 2 hour delivery window once you have entered your information.

Update: Once you received your email directly from APC you can follow the link and input safe place or re-arrange for another day.

Please allow extra time during bank holiday weekends. Please note we are no longer offering designated delivery days or Saturday delivery.

Some times things go wrong like a smashed or missing parcel. We keep an eye on your parcels to check on their journey so in case of a missing/smashed parcel we can send out a replacement ASAP and apologise for any delays in this case. But if you have any concerns on your parcel please get in touch.

Use the notes section on the checkout for delivery information. 

Please order by 11:30am, 17th December for delivery before Xmas. Orders placed after this date may not arrive in time. We still have the 18th, 19th, 20th & 23rd as dispatch days and your orders may still arrive in time but due to the courier network being super busy around the festive period they could be delays so after the 17th we cannot guarantee delivery in time.

We will not offer any compensation if orders do not arrive in time on orders placed after 11:30am on the 17th December.

Collect during opening hours. Please wait for your ready to collect email before collecting your order.

Please email us on shop@beergb.com or call one of the shops during shop opening times and we'll be happy to assist.

If you prefer to call please ring our Ambleside shop on 015394 22290

We have two small tables which seat 8 people altogether.

Sunday - Thursday: 2pm - 5pm

Friday & Saturday: 2pm - 6pm

Over 250 bottles and canned beer to drink in.

Mead now available by the glass. Sold in 50ml measures.